Terms & Conditions
BOOKING
Upon confirming your booking, a non-refundable deposit of 20% of the total amount plus £400 GBP refundable security deposit must be sent within 7days, otherwise your booking option will automatically be released. If you contact us within the first seven days we may extend this period for a further seven days. Your reservation will be confirmed on receipt of your deposit. The signing of the booking form confirms acceptance of the terms and conditions of all persons intending to occupy the villa. The balance must be paid in full, no later than 8 weeks before the commencement of your holiday and if the booking is made within 8 weeks of departure, the full amount must be paid at the time of booking.
CANCELLATION
In the event of cancellation the party leader must notify us by e-mail. We reserve the right to cancel the booking if the final payment has not been made 8 weeks before arrival. Additionally, if cancellation occurs after paying the final balance and is cancelled more than 30 days before departure, 25% of the total holiday cost will be charged. If the booking is cancelled within 29 days or less prior to departure, the client will forfeit the total cost. We will gladly provide proof of payment for the purpose of an insurance claim.
CANCELLATION OR CHANGE BY US
Whenever possible any change will be advised without delay. Should circumstances beyond our control require the booking to be cancelled or amended we will offer a full refund.
AMENDMENTS
If after confirming your booking you decide to alter any details we will do our utmost to make the requested changes, provided that we are informed at least 8 weeks prior to the rental commencement.
REFUNDABLE SECURITY DEPOSIT
A refundable security deposit of 400 GBP will be required to cover damages and or any additional water requirements. This is conditionally refundable and will be returned by cheque within two weeks once the Trullo has been checked.
Any defects found on arrival must be reported to us within 24 hours or you may be held liable. The Trullo will be checked on your departure and any damage or excessive cleaning required will be deducted from the security deposit.
WATER
Water is scarce in the south of Italy. It is not drinkable and is topped up by tanker and rain water from the roof of the Trullo. You have been allocated one tanker delivery of water per week and this should be sufficient for your requirements, but should you require additional water, a small fee will be payable (usually around 30 GBP per tanker). This will be taken from the security deposit. Please therefore, use water wisely.
CENTRAL HEATING
Central heating is available in the cooler months, usually between the end of October and beginning of April, at a cost of 80 euro per week. This can be paid locally on arrival or taken from the security deposit.
FORCE MAJEURE
We cannot be liable for any loss, damage or injury arising in connection with your stay in the rental trullo caused by matters outside of any reasonable control, including acts of God, war, terrorism, civil disturbances, strikes or other industrial action, acts of Government or any event beyond our control.
ARRIVALS AND DEPARTURES
Check in times are after 5.00pm on the day of arrival and check out times are 11.00am on the day of departure.
LIABILITY
We accept no responsibility whatsoever for personal injury, loss or damage to persons or personal effects however caused. Please supervise children around the pool at all times and keep the gates closed if they are outside unsupervised.
INSURANCE
You are strongly advised to take out adequate insurance cover. Never travel without insurance. We are not responsible for any deaths, injuries, illness or loss or damage to property, including motor vehicles or that of any guest however caused.
SWIMMING POOL
Use of the swimming pool is at your own risk. No liability will be accepted for injuries howsoever caused as a result of its use. Do not allow children to use or play near the swimming pool unsupervised. Do not take glass or bottles into the pool area. Plastic cups are available and should be used around the pool for your own safety. The pool has a deep end and no diving is permitted. Guests are asked to shower before using the pool to keep it in good condition.
UNREASONABLE BEHAVIOUR.
In the event of unreasonable or serious misconduct you could be asked to vacate theTrullo at your own expense, and all monies paid would be forfeited. Loud noise/music should be avoided after 10.00pm.
COMMUNITY RESTRICTIONS
Only the numbers of persons on the booking form are allowed to use the facilities at the trullo. The number of occupants must not exceed 10 persons at any time.
SECURITY
During your stay or whenever you leave the property, for your own security, you are expected to ensure that all shutters, windows, doors and all the gates are locked.
PRICE GUARANTEE
The prices quoted are subject to change. However, the price is fully guaranteed when the deposit has been paid and the acknowledgement/receipt has been issued.
WELCOME PACK
There is a welcome pack at the trullo with both important and helpful information for your stay. It is obligatory that you read through this pack at the start of your stay.
